At Defunz, we want you to be happy with your purchase. If for any reason you are not fully satisfied, we offer a customer-friendly return and exchange policy to ensure a smooth and worry-free shopping experience. Please review the terms below carefully.

  • Return or exchange requests must be made within 7 days of delivery.
  • Exchange orders will be processed once your returned item is picked up. If the requested size/product is out of stock, our team will contact you for an alternative.
  • Return & Exchange is free of cost (Defunz will bear the shipping charges for you).
  • Refunds are issued only as Store Credit.
  • Store Credit will be provided after the returned product is picked up and passes our quality check (QC).
  • Each order is eligible for one return/exchange only.
  • Orders placed using Store Credit are not eligible for further returns or exchanges.

Damaged / Defective / Missing Products

  • In case of damaged, defective, or missing products, please contact us within 48 hours of delivery. Requests made after this period will not be accepted.
  • Share images and details of the issue through the return request link.
  • Once verified, we will provide a replacement, store credit, or refund, depending on the situation.

⚠️ Note: Minor misprints, slight color variations, or handcrafted irregularities are not considered defects. These are natural characteristics of handcrafted products and signs of authenticity.

Exclusions

  • Items purchased from third-party platforms (e.g., Amazon, Flipkart, Myntra, etc.) are not eligible for returns/exchanges through Defunz’s website.
  • If your pin code is not serviceable for reverse pickup, you may self-ship the product to our warehouse. After successful QC, we will issue a ₹150 store credit to compensate for your shipping expense.

Return & Exchange Request Process

  1. Visit our Return/Exchange Request link (to be added).
  2. Select the item you wish to return/exchange, provide the reason, and upload images (in case of damage/defect).
  3. A reverse pickup will be arranged for orders within India.
  4. Ensure that the product is unworn, unwashed, and has all original tags intact.
  5. Requests for orders purchased using Store Credit will not be accepted.

Store Credit

  • Issued within 24 hours after pickup and QC clearance.
  • Valid for 365 days from the date of issue.
  • Credit will be for the product value only (shipping charges are non-refundable).

Order Cancellations

  • Orders can be cancelled before dispatch.
  • If cancelled after dispatch, a deduction of ₹180 will apply to cover shipping charges.
  • Shipping charges are non-refundable once the order is dispatched.

International Orders

  • Reverse pickups are not available for international orders.
  • Customers must ship the product back at their own cost, including shipping and customs charges.
  • Refunds will be issued as Store Credit or product refund only (shipping charges are non-refundable).
  • International orders are not eligible for exchanges.
  • Alternatively, if someone is traveling from your country to India, you may send the product with them to avoid shipping charges.
  • Damaged merchandise must be reported with images to enquiry@defunz.com. After verification, we will arrange a refund or store credit.

Refunds

  • Refunds take 7–14 working days to process.
  • Refunds are issued only in the following cases:
    • Wrong product delivered
    • Damaged product delivered
  • In all other cases, refunds are provided only as Store Credit.
  • Refunds are credited back to the original payment method after QC approval.
  • For COD orders, refunds are processed via an online payment link sent to your registered email/phone. (If not redeemed within 3 months, please contact us for a new link).
  • A flat fee of ₹200 will be deducted in case of money refunds (not applicable for damaged products).
  • Shipping costs are non-refundable under all circumstances.

Need Help?

For queries or assistance, you can contact us:

📧 Email: enquiry@defunz.com
📞 Phone / WhatsApp: +91 91131 35375
🕘 Support Hours: Monday – Saturday, 10:00 AM – 6:30 PM IST

⚠️ Please Note: Defunz uses third-party courier services. While we do our best to assist you, certain delivery-related matters may be outside our direct control. Delivery executive details are shared only with recipients, which may limit our ability to resolve some issues.